Refund Policy (Cambridge Assistant)

We're confident you'll love Cambridge Assistant. If you don't find it useful, you can request a hassle-free refund within 7 days of your purchase.

Our Promise

If you request a refund within 7 days and meet the eligibility requirements below, we'll issue a full refund.

Refund Eligibility

  • Your request must be submitted within 7 days of purchase
  • You genuinely did not find Cambridge Assistant useful for your exam preparation
  • Your original payment method is still active
  • Your Cambridge Assistant usage must be minimal or unused (details below)

Cambridge Assistant Usage Policy (Key Condition)

To keep refunds fair and prevent misuse, we review how Cambridge Assistant was used during the purchase period:

  • If you did not use Cambridge Assistant: you are eligible for a refund (if other conditions are met)
  • If you used Cambridge Assistant: eligibility may be limited depending on your usage level
  • Heavy or extensive usage may make the purchase ineligible for a refund, since the service has already been substantially used
  • We assess usage fairly on a case-by-case basis

How to Request a Refund

1

Contact Us

Send your refund request to our support team along with your purchase details.

2

Verification (within 24 hours)

We'll verify your purchase and check eligibility (including Cambridge Assistant usage).

3

Refund Processed

If approved, your refund will be issued to your original payment method.

Processing Timeline

Response Time: within 24 hours

Refund Processing: within 3–5 business days after approval

Important Notes

Please Note

  • • Refunds are issued to the original payment method only
  • • Access to Cambridge Assistant may be terminated once a refund is approved
  • • We reserve the right to refuse refunds in cases of suspected abuse or fraud
  • • This policy applies to all subscription plans and one-time purchases

Frequently Asked Questions

Need Help?

Have questions about our refund policy or need to request a refund?

Email SupportCall +92 300 2774784Email team@cambridgeassistant.comContact Form

Last updated: July 10, 2026